CompleteProperties
Privacy Policy - Complete Properties

Privacy Policy

Last updated: 19 May 2025

This Privacy Policy explains how COMPLETE PROPERTIES L.L.C – S.O.C collects, uses, shares and protects your personal data when you visit our website and submit an enquiry through the contact form. We comply with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and, where applicable, the EU / UK GDPR.

1. Key definitions

  • Controller – COMPLETE PROPERTIES L.L.C – S.O.C, Office 4-E-62, Empire Heights A, Business Bay, Dubai, UAE.
  • Personal Data – any information relating to an identified or identifiable natural person.
  • Processing – any operation performed on Personal Data (collection, storage, use, disclosure, etc.).
  • Service Provider – a third party that processes Personal Data on our behalf (e.g. hosting or e-mail delivery).

2. Personal Data we collect

We collect only the information you actively provide in the contact form:

  • First name and last name
  • E-mail address
  • Phone number (optional)
  • Message content

Our hosting platform (currently Vercel) automatically logs technical information (IP address, user-agent, timestamp) for security and performance purposes. We set no first-party cookies. However, the embedded Google Map on the Contact page may place cookies and collect usage data; this is governed by the Google Privacy Policy .

3. Why we process your data — legal bases

PurposeLegal basis (PDPL / GDPR)
Replying to your enquiryConsent, or contract / pre-contractual steps (PDPL Art. 4(a); GDPR Art. 6(1)(a) or (b))
Website security and integrityLegitimate interests (PDPL Art. 4(f); GDPR Art. 6(1)(f))
Compliance with legal obligationsLegal obligation (PDPL Art. 4(c); GDPR Art. 6(1)(c))

4. How we use your data

We use Personal Data to:

  • Respond to your enquiry and maintain necessary correspondence.
  • Detect, prevent, and investigate fraud, abuse, or security incidents.
  • Comply with applicable laws, regulations, and lawful requests.

5. Who can access your data

We do not sell or rent Personal Data. Access is limited to:

  • Our staff who need the information to handle your request.
  • Service Providers bound by written agreements:
    • Hosting: Vercel Inc. (USA; global servers)
    • E-mail delivery: Resend Inc. (USA / EU)
    • Maps embed: Google LLC (see Google Privacy Policy)
  • Government authorities or courts when legally required.

6. International transfers

Because some Service Providers operate outside the UAE, your data may be processed in other jurisdictions (e.g. USA or EU). We rely on Standard Contractual Clauses (GDPR Art. 46), equivalent safeguards under PDPL Art. 23–24, or your explicit consent to ensure an adequate level of protection.

7. Retention

Enquiry data: 2 years from the date of our last communication, unless a longer period is required by law.
Server logs: up to 12 months.

8. Security measures

We take appropriate technical and organisational measures, including:

  • Encrypting all traffic with HTTPS / TLS 1.2+
  • Enforcing role-based access and least-privilege controls
  • Running firewalls and continuous monitoring on our hosting platform
  • Performing regular software updates and vulnerability patching

9. Your rights

Under UAE PDPL (Arts. 13–18) and, where applicable, GDPR, you can:

  • Request confirmation whether we process your Personal Data;
  • Access, correct, or delete your Personal Data;
  • Restrict or object to certain processing;
  • Receive your data in a portable format;
  • Withdraw your consent at any time (without affecting prior processing);
  • Lodge a complaint with the UAE Data Office or an EU / UK supervisory authority.

To exercise any right, e-mail us at info@completeprops.com. We will reply within 30 days.

10. Third-party content and links

The Website includes an embedded Google Map and may link to external sites we do not control. Google may set cookies or collect usage data when the map loads. Review the Google Privacy Policy and any external site's policy before providing data to them; we are not responsible for their practices.

11. Changes to this Policy

We may amend this Policy to reflect legal or operational changes. The "Last updated" date will change accordingly. Material changes will be announced on the Website at least 7 days before they take effect.

12. Contact us

  • E-mail: info@completeprops.com
  • Postal address: Data Protection Officer, COMPLETE PROPERTIES L.L.C – S.O.C, Office 4-E-62, Empire Heights A, Business Bay, Dubai, UAE